Refund Policy

The Refund Policy for Impresiv App.

Effective Date: 1 April 2025

1. Overview

At Impresiv App, we strive to provide exceptional service and value to our customers. This refund policy outlines the terms and conditions for refunds, returns, and cancellations of our services.

2. Service Description

Impresiv App provides AI-driven automation services that integrate with multiple external platforms. Our services are delivered digitally and may include:

• AI-powered workflow automation
• Third-party platform integrations
• Technical support and consultation
• Custom development services

3. Refund Eligibility

3.1 Subscription Services

• Monthly Subscriptions: Refunds are available within 7 days of initial purchase if the service has not been substantially used.
• Annual Subscriptions: Refunds are available within 30 days of initial purchase with prorated calculation based on usage.
• Enterprise Plans: Custom refund terms apply as specified in individual service agreements.

3.2 One-Time Services

• Custom Development: Refunds available if work has not commenced or if we are unable to deliver the agreed service.
• Consultation Services: Refunds available if consultation has not been provided or if service quality does not meet agreed standards.

4. Non-Refundable Items

The following items are generally non-refundable:

• Services that have been substantially delivered or used
• Third-party platform fees or charges
• Custom development work that has been completed and delivered
• Services cancelled due to violation of our Terms of Service

5. Refund Process

5.1 How to Request a Refund

1. Contact our support team at support@impresivai.com
2. Provide your account details and reason for refund request
3. Include any relevant documentation or screenshots
4. Our team will review your request within 3-5 business days

5.2 Refund Processing

• Approved refunds will be processed within 5-10 business days
• Refunds will be issued to the original payment method used
• International refunds may take 10-15 business days due to banking processes
• You will receive email confirmation once the refund is processed

6. International Payments

We accept payments from customers worldwide, including but not limited to Singapore and the United States. For international payments:

• All prices are displayed in USD (United States Dollar)
• Currency conversion fees may apply based on your payment method
• Refunds will be processed in USD and converted to your local currency by your bank
• Exchange rate fluctuations may affect the final refund amount

7. Cancellation Policy

7.1 Subscription Cancellations

• You may cancel your subscription at any time through your account dashboard
• Cancellations take effect at the end of the current billing period
• No refunds for partial months unless otherwise specified
• Service access continues until the end of the paid period

7.2 Service Cancellations

• Custom development projects may be cancelled with written notice
• Cancellation fees may apply based on work completed
• Consultation appointments may be cancelled up to 24 hours in advance

8. Dispute Resolution

If you disagree with a refund decision:

1. Contact our support team for a review of your case
2. Provide additional documentation if available
3. We will conduct a thorough review within 5 business days
4. If still unresolved, we may offer alternative solutions or escalate to management

9. Force Majeure

We reserve the right to modify or suspend refund policies in cases of force majeure, including but not limited to natural disasters, government actions, or technical failures beyond our control.

10. Changes to This Policy

We may update this refund policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the new policy.

11. Contact Information

For questions about this refund policy or to request a refund, please contact us: